Clwydian Range Tourism Group

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A Message from Clwydian Range Tourism Group

CRTG is in regular contact with Visit Wales, Wales Tourism Alliance, Business Wales and with Flintshire, Denbighshire and Wrexham Councils to gain the latest information and understanding of developments which will impact our industry. We have found there is a wealth of information out there, but it is across several organisations and websites and the information is regularly changing.

We hope that by hosting all useful information in one place, both our members and other businesses have a place to come and find what they need. 

Please contact us by emailing membership@crtgmembers.co.uk should you need anything else.

If you haven't already, please join our Facebook Group too and make sure you are signed up to our newsletter.

Latest updates

Support forum

We have created a discussion forum for our members to discuss anything Covid-19 related.

Visit the Forum

Key Links

We highly recommend checking the following websites which will provide the most up to date advice:

Gov.uk   WHO.int Business Wales

Public Health Wales

Important:

On Saturday 17th July:

Wales will move fully into Alert Level One. Changes include:

Up to six people can meet indoors in private homes and holiday accommodation.

Organised indoor events can take place for up to 1000 people seated or 200 standing.

A specific requirement for employees to provide comprehensive information on the risks and mitigations identified in the COVID risk assessment with employees.

Find out more HERE and HERE.

Find out more about the Welsh Government's Coronavirus Control Plan Alert Level Zero HERE.

On Monday 12th July:

Ministers have confirmed that face masks will continue to play an important role in keeping us all safe from Coronavirus in Wales. Read more here.

On Wednesday 30th June:

The Welsh Government have announced additional support to businesses impacted by Covid-19 restrictions.

Find out more information HERE.

On Monday 7th June:

Up to 30 people will be able to meet outdoors and large outdoor activities will be able to take place from Monday, as Wales moves into alert level one.  

The size of extended households can be increased to up to three households, and a further household with a single adult or single adult with caring responsibilities will also be able to join.

The move to alert level one will be phased, with outdoor events opening first. Ministers will review the public health situation again, ahead of June 21, to determine whether indoor events can restart. For more information click HERE


  • 22/3/21

"Let's shape the future" has been published by Visit Wales, which maps the short to medium term strategy for tourism recovery in Wales. To read the document click HERE 




February 2021 Survey Results

Thank you once again for taking part in our survey. You can read the findings on the link below:

February 2021 Survey Results.pdf

August 2020 Survey Results

Thank you to everyone who took part in our CRTG Preparing to Re-open your Tourism Business Survey. Our findings are now available for you to read.

 

Thank you to all those who took part in our CRTG Covid-19 Tourism Impact Survey in May. Our findings are now available for you to read.

Survey Results

Member Experience

Jenny runs Faraway Follies in Llandegla.  We thought sharing her  experience of reopening her beautiful self catering accommodation would be helpful and reassuring to other members:

"With great delight  we embraced the opportunity to reopen post lockdown. At the beginning of lockdown we had worked out that we had enough cash to get by until August without having to dip into savings, having fallen outside all of the possible support packages. So it was great news that we could open from 13th July, a whole two weeks before the cash would run out. Finally we could stop having to tell people that their booking wasn’t going ahead.

What did we have to do to reopen? Firstly, a risk assessment, which doesn’t have to written down if you employ less than five people, however printing off one of the many templates that are available, helped to focus the mind on the sort of things we needed to think about.

What PPE should we get? We armed ourselves with overalls to wear while we do the changeovers, along with Breathe Happy silicone masks as these don’t mist up your glasses and are much nicer to wear. An investment at £20 but surely your health is worth it? 

Next problem was how to handle the laundry. Pre lockdown we were asking people to bring their own bedding and towels, but I was really unhappy to be taking the business away from the team at A Touch of Class in Ruthin. So post lockdown I was determined to find a way that works. We bought some large calico laundry bags and we ask the guests to strip the bed into one bag, towels into another and bathrobes into a third, and if anything is stained to put a peg on the bag so we know to treat it before washing. These bags go straight in the machine and the whole load gets done in one which seems to be working quite well. We enrolled  for a cleaning course run Landlords’ Little Helper’s Cleaning School (I especially like that they know how to use an apostrophe!). The course was fairly basic, but gave me a feeling of confidence that I knew what I was doing. Through this course I also discovered Envirosafe for virus and bacteria control (alltec.co.uk), who recommended  misting bottles for spraying a very fine mist, which I bought from Amazon.

We set up hand sanitiser stations at the entrances to the lodges using amber glass bottles and plungers attaching them with simple metal brackets to the wall and blue ‘please use hand sanitiser’ stickers. Again, all from Amazon. I felt this was more in keeping with the image of our lodges than the commercial looking white plastic boxes. There are no TV’s in our accommodation, so the board games and jigsaws are all part of a stay with us. We made the decision to invest in a second set of games and we rotate these at each change over along with the leaflets giving people a little local information. This wasn’t particularly expensive, just a cheap set of dominoes, a couple of packs of playing cards, a dice game and a set of travel scrabble. About £25 for each site but gave us the peace of mind that we were not stripping the character out of what we offer here.

We remind guests that if they are uncertain about anything, to sanitise before and after use.  Guests have as much responsibility to keep themselves safe as you do to keep them safe. We also bought some small hand sanitiser bottles from the Clwydian Range Distillery to add to our gift hamper. It all takes a little longer to do a changeover, especially putting all the cutlery, crockery, utensils, mugs and glasses through the dishwasher up at the main house. So we have asked guests to check out by 10 am and open all the windows before they go, which allows us a chance to give the space a rest and let it ventilate before we head in to strut our stuff!  It’s all about keeping us safe as well as keeping our guests safe. We are fully booked until 16th September, with the treehouse booked out until November. We have a few orphan nights as we have made the decision not to accept single night stays with all the extra cleaning and sanitising. Yes we have had to invest to reopen and it is costing us a little more to run the show, but at least we are open and its lovely to have the guests back and see the delight on their faces as they marvel at the peace and beauty of where they are. I think throughout the whole of lockdown that is the thing I missed most.

Good luck everyone and stay safe."


Local Council Support

Our local Councils also have set up dedicated business support pages.

Flintshire

Flintshire County Council has dedicated sections on their website for local level support, relevant business support contacts, a business support directory, business advice and self-employment advice specifically related to Covid -19.

 Flintshire Covid-19 Support

Denbighshire

Denbighshire County Council has provided links on their website for business grants, information on rates and relief and other emergency support for businesses

Denbighshire Covid-19 Support

Wrexham

Wrexham County Council has a dedicated section to support for businesses, rate relief, grants and contact details

Wrexham Covid-19 Support

FUNDING AVAILABLE - UPDATED 18/6/21

Economic resilience fund

Applications for the COVID-19 Economic Resilience Fund with a turnover of more than £85,000 are now closed.

 Local Authorities across Wales are still accepting applications for those businesses that are eligible with a turnover of less than £85,000. This grant will remain open until 30 June 2021.

Find out more here…

Bounce Back Loans

Scheme closed 31/3/21

Development Bank of Wales loan

Flexible business loans for companies based in Wales. Click HERE for more details.

Self employed income support scheme 

There will be a fifth grant covering May 2021 to September 2021.Guidance on how to claim the fifth grant will be provided in due course. 

For more information click HERE.

Cultural Recovery Fund Phase 2 grant

Applications for the Cultural Recovery Fund Phase 2 are now closed. Funding for freelancers will open at 12 midday on the 17 May 2021 and close at 5pm on Tuesday 1 June 2021, this will be delivered by the local authorities in Wales.

For more information click HERE

VAT Relief

As announced at budget 2021, the government will be legislating to:

  • extend the temporary reduced rate of VAT of 5% until 30 September 2021
  • prepare for a new rate of 12.5% from 1 October 2021 to 31 March 2022

For more information please click HERE.

For CRTG members who are employers:

Coronavirus Job Retention Scheme

If you have employees who have previously been ineligible for the CJRS, as they were not on your payroll on 30 October 2020, they may be eligible for periods from 1 May 2021 onwards.

From May you will be able to claim for eligible employees who were on your PAYE payroll on 2 March 2021. This means you must have made a PAYE Real Time Information (RTI) submission between 20 March 2020 and 2 March 2021, notifying HMRC of earnings for that employee.

 Click HERE for further details.

The Coronavirus Job Retention Scheme has been extended until 30 September 2021. Find out more about how the scheme is changing.

Coronavirus Job Retention Scheme

ACAS Guidance for employers


Other Useful Information

For any Flintshire based businesses being approached about hosting key workers, please email covidbusinesscompliance@flintshire.gov.uk for guidance and information

'Welcome back' for tourism - E course from Llandrillo Menai

WTA cleaning protocols for re-opening

Sign up for NWT annual trade meeting

Guidance on cleaning for re-opening from Pascuk.com

Guidance on bookings before September

Guidance on 3 month account filing extension

Guidance for holiday accommodation businesses (Welsh Government)

Business Wales launch guidance on how to deal with customers during Covid-19 restrictions

WTA interpretation of latest government guidance for accommodation providers (20/4/20)

Guidance for Holiday Park Owners and Operators

Guidance for food businesses

Guidance on accommodation for key workers or vulnerable

Guidance to Businesses from ABI (Association of British Insurance)

Guidance on Self employment and Universal credit (gov.uk)

Guidance for farmers, landowners and rural businesses

HMRC Advice: Destroying spoilt beer, cider, wine or made-wine during coronavirus

ABI provides guidance on common question regarding Covid-19 insurance claims

https://www.fca.org.uk/news/press-releases/update-fca-test-case-validity-business-interruption-claims

Visit Britain have released details of how they will help the tourism sector recover from Coronavirus

Food Innovation Wales open helpline for producers and suppliers

UK Hospitality guidelines for re-opening

VAT Rates

VAT Reduced rates: On the 8th July, the government announced VAT registered businesses can apply for a 5% reduced rate for hotels and holiday accommodations. Find out more here


Registered Address:
CRTG
Midlist Farm
Halkyn
Holywell
Flintshire
CH8 8DH

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